Frequently Asked Questions

SocialGenie is an AI-powered social media management platform that automates content creation, customer engagement, and lead capture across Facebook, Instagram, WhatsApp, and Google Business. Our AI Agent learns your brand voice and handles routine tasks 24/7, allowing you to focus on strategy and growth.

We currently support Facebook, Instagram, WhatsApp Business, and Google Business Profile. We're actively working on adding Twitter/X, LinkedIn, and TikTok to our platform. View our roadmap for upcoming features.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can upgrade to a paid plan anytime during or after your trial.

During onboarding, you provide sample content, brand guidelines, and tone preferences. Our AI analyzes this data to understand your unique voice. It improves over time as you approve or edit its suggestions, creating a feedback loop that refines its understanding of your brand.

Absolutely. You can set your AI Agent to "Draft Mode" for content review, "Approval Mode" for one-click publishing, or "Autonomous Mode" for fully hands-off operation. You're always in control of how much automation you want.

Our AI supports 50+ languages including English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, and Arabic. It can automatically detect the language of incoming messages and respond appropriately.

Security is our top priority. We use bank-level 256-bit encryption, are SOC 2 Type II certified, and GDPR compliant. Your data is stored in secure, redundant data centers and never used to train our AI models. We also offer SSO, 2FA, and custom data retention policies for enterprise clients.

No. We use OAuth authentication, which means we never see or store your passwords. You authorize access through each platform's official login, and we receive secure tokens that can be revoked anytime. You're always in control of what we can access.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and we'll prorate the difference. Downgrades take effect at the end of your current billing cycle. No hidden fees or penalties.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual enterprise plans. We also support local payment methods in 30+ countries.